By: Katy Corona On: September 09, 2021 In: Comments: 0
Extraordinary Families Published: September 8, 2021
Los Angeles, CA
Job Type


Job Title: Director of Operations

Reports to: CEO

FLSA Status: Exempt

Summary of the Organization

Extraordinary Families (ExtraFam) is a leading child welfare organization whose mission is to help children and youth in foster care to have the childhoods and futures they rightfully deserve. Our vision is that every child, youth, and family involved in child welfare will have the ability to achieve their hopes, fulfill their dreams, and thrive. Rooted in our values of empathy, integrity, collaboration, justice, and dedication, our philosophy is to put children at the center of our work, considering their desires, values, and culture to achieve the best outcome. Since 1994, we have joined thousands of children, youth, and families in safe and loving homes either temporarily while they are in foster care, or permanently through adoption. Our work consists of four primary efforts along a continuum of care: 1) recruit, train, and support resource (foster) parents to care for children in the child welfare system, 2) join children with forever families through adoption, 3) support young adults with trauma and child welfare system histories as they transition to adulthood, and 4) advocacy and public policy work. We take tremendous pride in our model to reduce childhood trauma, encourage safety and stability, and empower children and youth to thrive. Join our dynamic team and make a difference in the lives of children and youth in foster care!


Job Purpose

Under the general supervision of the Chief Executive Officer, the Director of Operations provides oversight of administrative and financial systems including corporate compliance, human resources, physical infrastructure, finance, and information technology. This position serves as the agency’s designated as the corporate compliance officer, ensuring that the governance authority is fully informed at all times on matters pertaining to corporate compliance and accreditation. The Director of Operations also serves as primary liaison to the Board of Director’s Finance Committee, working closely with committee members and senior management to ensure a sustainable financial position. As a member of the senior management team, the Director of Operations works closely with the CEO and the senior management team in implementing our strategic plan in relations to operations, human resources, finance, and team culture.


Duties and Responsibilities


  • Responsible for supervising building controls including, but not limited to, telephone and internet services, copier and other leased equipment, and building repairs and maintenance.
  • Oversees IT functions, working with our third-party vendor to ensure sound operations and compliance.
  • Works with the Office Manager and Administrative Assistant to analyze and organize office operations and procedures to increase efficiency and productivity.
  • Provides administrative supervision of facility vendors and contractors, and in concert with the Office Manager, establishes and manages vendor accounts and relationships.
  • Oversees employee health benefits and payroll in collaboration with HR Generalist and Staff Accountant.
  • Manages contracts, insurance, space/equipment rentals, and other legal agreements and compliance.
  • In collaboration with the Management Team and with oversight of CEO, share in decision making, planning, logistics, implementation, and oversight of organizational activities and programs, as well as drills, safety inspections, accessibility plans, and corrective action plans.


Human Resources-

  • Oversees HR Generalist functions (payroll processing, benefits management, new employee and independent contractor onboarding, periodic performance reviews, and general HR policies).
  • With the HR Generalist, ensure compliance with personnel policies, state/federal labor laws, CAL-OSHA, maintain employee handbook.
  • Help build a supportive organizational culture that advances ExtraFam’s mission and vision, and that manifests the organization’s core values.

Corporate Compliance-

  • As the organization's primary point of contact for corporate compliance issues (esp. regarding accreditation), develop, implement, and monitor the organization's corporate compliance report.
  • Prepare, submit, and present periodic reports on corporate compliance issues to the CEO as needed and/or as may be required by accreditation. In the performance of his/her compliance duties, the DFO shall report to the CEO and shall have direct access to the organization's accounting firm and/or legal counsel on an "as needed" basis for matters and questions pertaining to compliance, HR, etc.



  • Supervises the overall accounting services for the organization including accounts payable and receivable, inventory and capitol assets, banking, and payroll functions.
  • Oversees Staff Accountant functions (accounts receivable/payable, deposits, payments, reconciliations, etc.) and ensures compliance with Cost Allocation Plan and agency’s accounting manual.
  • Interfaces with CPA firm to coordinate annual financial audits and oversees the CPA firm's completion of Forms 990 and 199, working closely with the Staff Accountant.
  • Plans, coordinates, and executes the annual budget process with CEO and Director of Philanthropy. Manages the organizational budget, ensuring fiscal responsibility and strong internal controls.
  • Provides monthly financial reporting and analysis of financial statements for the CEO, the Finance Committee, and to the Board of Directors, consisting of cash flow projections, monthly financial statements, budget variances, and other key financial information. Shares reports with relevant staff, the Finance Committee, and the Board, providing analysis and guidance.
  • Participates in Board meetings (this position is the official notetaker), producing the Minutes, preparing Resolutions for voting, and presenting accurate financial reports as appropriate. Serves as lead staff support to the Board's Finance Committee.
  • Works with staff to monitor, manage, and report on department and program budgets throughout year.
  • Performs reviews of accounting practices, and banking/investment activities as needed by the Accreditation entity or requested by CEO and/or Finance Committee.  Makes recommendations to minimize risk and improve the efficiency and effectiveness of operations and undertake new actions in these areas as directed.


  • A flexible, creative, entrepreneurial spirit and a demonstrated passion for the mission, vision, and core values of Extraordinary Families.
  • Bachelor’s degree Finance, Business Administration, or related field required. Master’s degree preferred.
  • Certified Public Accountant preferred.
  • A minimum of seven years of experience with nonprofit social services administration, with an understanding of the requirements of foster family agency operations preferred.
  • Advanced knowledge of standard business computer applications: Microsoft Office Suite, internet, email.
  • Exceptional written and oral communication skills.
  • Strong interpersonal and networking skills.
  • Strong analytical skills. Proven organizational development and management skills, as well as human resources management.
  • Experience working with diverse constituents, teams, and colleagues.
  • Ability to work independently and as part of a team; to convene and motivate teams, staff members, and a commitment to the professional development of staff, empowering them to make decisions.
  • Ability to employ flexibility and creativity in the face of ambiguity and challenge.
  • Able to take ownership and drive activities to completion.
  • Demonstrated experience in nonprofit financial management and accounting for budgets of 1+ million or more; participation in contract & program audits, legal compliance, and budget development.
  • Experience with third-party accreditation process a plus.
  • Seeing beyond the numbers, identifying trends and new possibilities.
  • Satisfactory health screening, satisfactory TB test, and LiveScan fingerprinting background check. Current driver’s license, auto insurance, and a vehicle in good working condition.

Supervisory Responsibilities

This position supervises 3-4 direct reports and oversees the work of all contracted services.

Working Conditions/Physical Requirements

  • Mostly sedentary indoor work in an office environment; position requires some local travel
  • Prolonged periods of sitting
  • Extensive work on the computer
  • Frequent deadlines

Employment Classification

  • FLSA Status: Exempt
  • Salary Range: $85,000 - $100,000 per year, depending on experience
  • Work Schedule: Full-time

Extraordinary Families is an equal opportunity employer; reasonable accommodations will be provided to qualified individuals.

Office location: Extraordinary Families 221 N. Ardmore Avenue, Los Angeles, CA 90004

To apply, submit a cover letter and resume to [email protected]

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