By: Katy Corona On: September 09, 2021 In: Comments: 0
Extraordinary Families Published: September 9, 2021
Los Angeles, United States
Job Type


Job Title: Quality Assurance Specialist

Reports to: Associate Director of Programs

FLSA Status: Exempt

Salary Grade: SW 3

Summary of the Organization

Extraordinary Families (EF) is a leading child welfare organization whose mission is to help children and youth in foster care to have the childhoods and futures they rightfully deserve. Our vision is that every child, youth, and family involved in child welfare will have the ability to achieve their hopes, fulfill their dreams, and thrive. Rooted in our values of empathy, integrity, collaboration, justice, and dedication, our philosophy is to put children at the center of our work, considering their desires, values, and culture to achieve the best outcome. Since 1994, we have joined thousands of children, youth, and families in safe and loving homes either temporarily while they are in foster care, or permanently through adoption. Our work consists of four primary efforts along a continuum of care: 1) recruit, train, and support resource (foster) parents to care for children in the child welfare system, 2) join children with forever families through adoption, 3) support young adults with trauma and child welfare system histories as they transition to adulthood, and 4) advocacy and public policy work. We take tremendous pride in our model to reduce childhood trauma, encourage safety and stability, and empower children and youth to thrive. Join our dynamic team and make a difference in the lives of children and youth in foster care!


Job Purpose

Under the guidance and oversight of the Associate Director of Programs, the Quality Assurance Specialist conducts agency-wide quality assurance reviews; supports accreditation tasks; and assists with supplemental social work activities as needed.


Duties and Responsibilities

  1. Support and assist in conducting agency-wide quality assurance reviews of foster care, adoption, and other case records (including initial chart and quarterly chart/case reviews).
  2. Monitor service delivery documentation in the database for quality, thoroughness, and timeliness.
  3. Review client records for compliance to applicable standards, regulations, laws, and codes.
  4. Assist the Associate Director in monitoring the agency’s Performance Measurement and Management System (e.g., collect, import/export, and analyze data, prepare reports, etc.).
  5. Assist the Associate Director in analyzing all Special Incident Reports and adoption disruptions/dissolutions, identifying trends, safety concerns, etc. and prepare reports as required.
  6. Conduct surveys and interviews of stakeholders (e.g., resource parents, biological parents, County Social Workers, and verbal children) to ensure satisfaction, safety, and wellbeing and gather feedback.
  7. Support and assist in monitoring staff training requirements, including, but not limited to, developing and updating training materials, tracking staff participation in training, providing training resources, and arranging required trainings.
  8. Support and assist the Development Department by providing demographic and other data as required for grants and other reports.
  9. Conduct Quarterly Home Inspections of approved resource families.
  10. Provide fill-in support to the FFA/Adoption Assistant during absences or scheduling conflicts, as needed.
  11. Other duties as assigned.






  • Bachelor’s degree, preferably in Social Work, Sociology, Psychology, or a related human service field.
  • Intermediate experience with Microsoft Office applications, including Excel, Word, Outlook, OneDrive.
  • Excellent writing skills; able to express concepts in a clear and concise manner.
  • Professional and tactful interpersonal skills with the ability to interact with staff and leadership of all levels.
  • Excellent time management skills with proven ability to meet deadlines.
  • Flexibility and ability to work on multiple projects.
  • Ability to assess and evaluate case records and observation notes for child/family interactions to identify strengths and opportunities for improvement
  • Ability to work well independently and within a team.
  • Current CA driver’s license, valid auto insurance, and reliable transportation; car must pass inspection and have the ability to transport children (newborn to adolescent) in a rear seat
  • Must be able to read, write, and communicate fluently in English
  • Satisfactory health screen and satisfactory TB test
  • Satisfactory Live Scan background check
  • Ability to handle the physical demands of the job, e.g., lifting, driving, etc.


Supervisory Responsibilities

This position has no staff supervisory responsibilities.


Working Conditions/Physical Requirements

  • Generally sedentary indoor work in a variety of environments including office, vehicle, and prospective parent’s homes; some walking, climbing stairs, etc.
  • Position requires regular local travel throughout Los Angeles County
  • Frequent deadlines
  • Lift up to 20 pounds
  • Potential exposure to family pets during home visits


Required Training

  • New Hire Orientation and Training, including but not limited to:
    • Mandated Reporter Training, CPR/First Aid, CSEC Training, Implicit Bias Training, LGBTQ+ Competency Training
    • Other training as required by licensing and regulatory bodies


Employment Classification

  • FLSA Status: Exempt
  • Salary Range: $45,000 - $55,000 per year
  • Work Schedule: Full-time


Extraordinary Families is an equal opportunity employer; reasonable accommodations will be provided to qualified individuals.


Office location: Extraordinary Families 221 N. Ardmore Avenue, Los Angeles, CA 90004


To apply, submit a cover letter and resume to


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